Frequently Asked Questions
Find quick answers to common questions regarding our banking services, mobile applications, and more.
General Banking FAQs
What is the primary mission of DHUSBN?
The primary mission of The Davangere Harihar Urban Sahakar Bank Niyamith is to provide secure, accessible, and community-focused financial services. We aim to empower local businesses, individuals, and families through competitive interest rates and modern banking solutions while maintaining cooperative principles.
Who does The Davangere Harihar Urban Sahakar Bank Niyamith serve?
We primarily serve the residents, merchants, and small-to-medium enterprises in the Davangere and Harihar regions of Karnataka. Our cooperative structure ensures that our members and local community remain our highest priority.
Why choose a cooperative bank like DHUSBN over commercial banks?
Unlike commercial banks, DHUSBN is owned and operated by its members. This allows us to offer higher interest rates on deposits, lower interest rates on loans, and highly personalized customer service. Our profits are reinvested into the bank to benefit our members and the local community.
Mobile Banking FAQs
Everything you need to know about setting up and using the DHUSBN Mobile App.
What is the Mobile Banking Application?
Mobile Banking Application is an Application that allows you to access your bank account(s) using a mobile phone or any smart hand held device.
How can the Mobile Banking Application be downloaded?
The Mobile Banking Application can be downloaded from the Google Play Store for Android devices.
How long does it take to download the Mobile Banking Application?
The size of the Mobile Banking Application is 4.8 MB. Download time depends on the speed of your mobile phone's internet connectivity but is typically less than a minute.
Are there any charges for downloading or activating the Application?
The Mobile Banking Application is offered free of charge to the bank's customers. You can download and use this application as and when needed without any charges levied by the bank.
Can another customer of the bank use my Mobile Banking Application?
No. The Mobile Banking Application is user specific and correlates the customer's credentials with the Mobile Number. It requires a 6-digit MPIN. The application locks itself on entering 3 consecutive incorrect PINs. The bank will never ask for your MPIN, OTP, or other secure credentials.
What if the Mobile banking Application is deleted or uninstalled?
You will need to download the application again on the handset and finish the installation process.
Will the user interface be the same on all Mobile Phones?
The appearance of the Mobile Banking Application will slightly differ depending upon your phone's OS, however, its functions and operations will remain the same.
How do I deregister if my Mobile Phone is lost?
Please contact our bank on the toll-free number 1800 425 6633 immediately to deregister the Mobile Phone if it gets lost.
Can the Application be activated without the SIM card of the registered Mobile number?
No, the registration fails in this case, as your registered mobile number's SIM card is required to activate the application.
I have the registered SIM card but I am getting an error message. What should I do?
Please check that the PAN, Date of Birth, and other input details required are correctly entered while registering and that these details perfectly match what is already registered with the Bank.
What if the network disconnects or the phone switches off during a transaction?
You can simply reconnect to the Mobile Banking Application and verify your balance or statement to check if the transaction has been executed. The application does not allow incomplete transactions, so you can safely reprocess it if required.
What if a call or an SMS is received while using the Application?
On most handsets, the Application continues to run in the background. However, if the call is extended for a longer duration (beyond 3 minutes), the application will automatically log out for security reasons, and you will have to login again.
Can the Mobile Banking Application be accessed while on National Roaming?
Yes, as long as you have an internet connection on your mobile number, you can access the Mobile Banking Application anywhere in India.
What if my Mobile phone and/or mobile number is changed?
If you change your handset, you need to download the application again. If you change your mobile number, please register the new number at your home branch first, and then install the application.
What if I don't want to continue using the Mobile Banking Application?
You may uninstall the application and you must inform the Bank (your home branch) for formal deregistration.
Can the Mobile Banking Application be used on two handsets simultaneously?
No, the application cannot be used on two handsets simultaneously.